Support

i3 Total Protection Plan

i3 Technologies’ maintenance program implemented by certified technical personnel that complementary for all projects to furnish consistent and high-quality end-to-end service.

Inclusions:

Preventive Maintenance
- Immediate phone support for technical concerns 24/7
- User and operations training for client’s personnel
- Checking of reported technical concerns, troubleshooting and restoration, if possible
- Parts replacement, system reconfiguration, and/or application software installation will be quoted separately
Corrective Maintenance
- On-site support for requests
- Checking of reported technical concerns; troubleshooting and restoration, if possible
- Service tickets
- Parts replacement
- Replacement of batteries, transformers, power supply, etc.
- Unused service tickets are transferable to the following contract year
- Optional add-on call back services

Preventive Maintenance

Regular preventive maintenance inspections implemented by certified technical personnel assure immediate detection of forthcoming problems and component failures. Abnormal operating conditions are detected earlier, and corrective action and recommendation can be immediately implemented.

Inclusions:

PM Services to be performed on a mutually agreed schedule
Immediate phone support for technical concerns 24/7
User and operations training of personnel
Checking of reported technical concerns; troubleshooting and restoration, if possible.
Parts replacement, system reconfiguration, and/or application software installation to be quoted separately.

Programs: Annual, Semi-Annual, Quarterly

Corrective Maintenance

Equipment must be placed back into service in minimum time during component failure by certified technical personnel. Corrective maintenance services shall be covered with service tickets; terms and conditions shall be applied.

Inclusions:

On-site support for requests
Checking of reported technical concerns; troubleshooting and restoration, if possible
Service tickets
Parts replacement for out-of-warranty equipment to be quoted separately
Replacement of batteries, transformers, power supply, etc.
Unused service tickets are transferable to the following contract year

Programs: Varies per Client. Contact us for more information.

Systems Available for Service

IP Surveillance

Video Management System / Software

Video Analytics

Thermal Detection Systems

Smart Command Centers

Access Control

Turnstile

Boom Barrier

Elevator Access Control

Metal Detectors

Fire Detection and Alarm

Public Address and Background Music System

Network Infrastructure & Security

Structured Cabling

Notes:

Each program can be customized according to your existing systems. Kindly consult with us for a proposal.
Technical support teams regularly undergo COVID-19 testing for mutual safety. Copies of test results can be provided.